With us you have the possibility to exchange the purchased item within 365 days.

Independent of the right of revocation to which you as a consumer are legally entitled, we are happy to offer you the possibility,
exchange all articles that you have bought in our online shop*.

You have 365 days to do this - the period for asserting your exchange right begins on the day of purchase.


  • the goods are complete and in their original condition - they are intact and without damage and
    is returned in the original packaging
  • the exchange form has been filled in completely
  • the goods are not custom-made

Please fill in our Exchange Form and send it together with the goods and a copy of your invoice,
sufficiently stamped to the following address (Please note that unstamped returns are not accepted!):
warm-on GmbH
-Exchange Service -
i_Park Tauberfranken 18
97922 Lauda-Königshofen

As soon as we receive your goods, we will check them. If all conditions were fulfilled, you will receive a confirmation within
of 14 days a voucher in the amount of the purchase price will be sent to you. Possibly paid shipping costs will not be refunded.
The voucher cannot be paid out and cannot be redeemed retroactively for other orders.
The voucher is valid for 6 months from date of issue.

*Custom-made products are excluded from the right of exchange!