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Lifetime-Warranty

30 years warranty on all heating mats and heating cables for tiles

We are convinced of the quality of our products - that is why warm-on offers its customers a 30-year guarantee*
on all heating mats and heating cables from 24.04.2017. This service does not have to be paid additionally, but
covered by the purchase price as standard.

Products that come with a 30-year warranty are visibly marked as such in our shop.

10 years warranty on our aluminium heating mats for laminate

warm-on offers its customers a 10-year guarantee* on all aluminium heating mats from 01.02.2018.

 

Conditions for making a warranty claim:

  • The floor covering with the heating system installed underneath is in normal use -
    it has not been lifted, repaired or replaced after installation of the heating system.
  • The product may only be installed by a licensed electrician.
  • TheProduct must within 30 days after purchase from us with a fully completed test reportbe registered.
    You will find the corresponding registration form here.
  • A copy of the invoice must be available

* Improper handling or installation by non-authorised specialist personnel leads to immediate exclusion of the warranty.

Legal guarantee
For all articles, the legal warranty period of 24 months from receipt of the goods applies, of course. warm-on is liable
for material defects according to the legal regulations valid for this.
An additional guarantee exists for the goods delivered by warm-on only if it is expressly stated in the order confirmation
has been submitted for the respective article.

The manufacturer guarantees the conformity of the heating mats with the design description, assuming that the assembly and installation instructions are observed
operating instructions. If a defect occurs within the warranty period which is attributable to faulty manufacture, the customer has the right to subsequent performance.
Damage due to improper handling, damage through third-party fault, incorrect installation (not following the instructions) or their
Consequential damages, are excluded from the warranty. Please keep your proof of purchase.
Warranty services will only be provided against presentation of the proof of purchase.